Shipments

RECEIPT OF GOODS

The delivery of the goods takes place exclusively on the street level without notice during the courier's working hours: from 9.00 to 13.00 and from 14.00 to 18.00 on weekdays only.

Failure to deliver due to the absence of the recipient provides for the attempt to return in the following days, in case of bankruptcy it is deposited at the courier's depot in the area and remains there for 5 days.

If delivery must be made to third parties, this must be specified when ordering.

TIMES

All orders with payment confirmed by 12:30 will be shipped from our warehouse within the next 24 hours unless otherwise specifically agreed.

Delivery times in Italy are as follows:

in general, in the following 24 hours excluding Sardinia, Puglia, Basilicata, Calabria and Sicily where they will become at least 48 hours.

Union agitations and disservices in the operations of couriers that may affect delivery delays are not attributable to our service, which ends with the delivery of the goods at our warehouse.

GOODS CHECKS

Upon receipt of the goods, the recipient is solely responsible for checking that:

  • The number of packages corresponds to that indicated in the transport document.
  • The packaging is intact, undamaged, neither wet nor open.

Carry out the picking with reserve or clearly indicate on the delivery note, alongside the signature, the following type of words: "received with reserve for damaged package", "received with reserve for open package", "received with reserve for wet package" . In case of evidence of damaged goods, the package must be rejected. The above is essential to allow us to recourse against the courier. The disputes, it should be remembered, must be contextual in order to avoid that the package is considered "correctly delivered".

The goods, once paid and picked up from our warehouse, are the property of the buyer: they travel at the risk of the buyer. We therefore recommend choosing the insurance present in the purchase procedure.

For more details, please consult the section dedicated to the Conditions of sale and delivery in point 4. DELIVERIES.