Why is the promotional code I entered not recognised?


Each promotional code has precise rules regarding its use such as:

  • the period of validity,
  • the non-cumulability with other promotional codes,
  • the minimum order amount,
  • the type of products purchased.

If the system does not recognise the code entered, it checks that the order meets the validity criteria of the promotion.

If the code is rejected again, make sure that you have typed the characters correctly: it can often be mistaken the digit "zero" for the letter "o" or the digit "1" for the letter "I".

Should the code be rejected again, please report the problem to our Customer Service before concluding the purchase.