Shipping, Delivery and Collection

How can I track my shipment?

from the day following shipment, it is possible to request shipment tracking by sending an email to or calling the office during business hours.. Any request received after 17:00 will still be handled the next day.

How much is the shipment?

The costs of shipments are subject to changes according to the weight, volume and destination of the goods, it is recommended to consult point 4. "DELIVERIES", in the section "Conditions of Sale and Delivery".

Which courier will carry out the shipment?

The courier is identified depending on the volume and weight of the shipment. In principle, shipments of less than 3 kg will be handled by courier GLS, the remaining by courier SDA.

Foreign shipments are usually handled by TNT courier.

Can I change the shipping address?

It is always possible to change the shipping address before the goods are entrusted to the freight forwarder.

If the order is already shipped, it is still possible to change the destination of the order. In this case, delivery delays may occur due to remodeling by the courier.

How soon can I receive the goods?

Shipping times are generally 24h on the national territory, except for Calabria, Sardinia and Sicily that are reached within 36/48h.

In the months of higher or lower coverage (e.g. August and December) delivery times may slow down.

Can I book delivery date and time?

It is possible to request telephone notice prior to delivery at a surcharge of 4€ compared to standard shipping.

The package I received has signs of tampering: what should I do?

If your package is damaged or not intact, please contact our Customer Service.

To facilitate the management of the report we ask you to take some pictures of the package received (box, seals, etc.).

I received an order with an incorrect / missing product: how can I do?

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My shipment is delivered but I have not received anything: how is it possible?

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What do I need for collection at your office/shop?

For the withdrawal at our production site is required the communication of the name of the holder of the purchase.

Posso far ritirare il mio ordine presso di Voi da una persona diversa dall'intestatario dell’ordine?

Certamente, è necessario che la persona che si occuperà del ritiro comunichi il nominativo dell’intestatario dell’ordine.

Posso mandarvi un mio corriere per il ritiro dell'ordine?

Certamente, basterà selezionare l'opzione di "ritiro in sede" durante la fase 3. "Metodo di spedizione" nella procedura di conferma d'ordine, avendo cura di aggiungere nel campo note "Se vuoi aggiungere un commento al tuo ordine, scrivilo qui sotto" la specifica opportuna.

Una volta completata la procedura d'acquisto, ti preghiamo di attendere la conferma via mail da parte del nostro ufficio amministrativo.